Our Statistics

Annual Survey on Satisfaction with Government Digital Services (Citizens) - Conducted in 2019

Background / Objectives

The Survey on Satisfaction with Government Digital Services (Citizens) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency of Singapore (GovTech) to assess citizen’s satisfaction of key digital government services and to identify areas for further improvement.

The survey was conducted from November to December 2019 for the reporting period of CY2019.

Research Methodology

About 1,500 respondents, comprising representatives of the total demographic population above the age of 19, were surveyed. Data collection was done via face-to-face interviews.

Annual Survey on Satisfaction with Government Digital Services (Businesses) Conducted in 2019

Background / Objectives

The Survey on Satisfaction with Government Digital Services (Businesses) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency of Singapore (GovTech) to assess the business community’s satisfaction of key digital government services initiatives and to identify areas for further improvement.

The survey was conducted from November to December 2019 for the reporting period of CY2019.

Research Methodology

About 1,500 businesses, under 13 different industry sectors (e.g. Commerce, Construction, Financial & Business Services, Manufacturing, Transportation, Storage, Information & Communications etc.) in Singapore were surveyed. Data collection was done through telephone interviews.

Past Years’ Results for Surveys on Satisfaction with Government Digital Services for Citizens and Businesses

Please refer to the following link for past years’ results.